The Need to Negotiate and Govern Technology Outsourcing Agreements

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Chandar, Subha and Zeleznikow, John (2006) The Need to Negotiate and Govern Technology Outsourcing Agreements. In: Proceedings of the 7th International WeB (Working for E-Business) Conference 2006: e-Business: how far have we come? Shackleton, Peter, ed. Victoria University, Melbourne, pp. 176-185.


It is becoming increasingly difficult for organisations to achieve strategic advantage through Information Technology outsourcing. Expectations of benefits and the significance or "business value" placed on them – remain very high. However, research conducted by Gartner shows that as much as 50% of Information Technology Outsourcing agreements fail to achieve a satisfactory outcome. This paper reviews current industry practices in the domain, particularly around negotiating and governing Information Technology Outsourced arrangements. It explores some of the myths and problems that exist and their impact on the eventual success of the outsourcing arrangement. Conference held in Melbourne on 29th November to 1st December 2006

Item type Book Section
Official URL;jses...
ISBN 1781862726703
Subjects Historical > FOR Classification > 0806 Information Systems
Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords ResPubID11173, information technology, structured negotiation, governance, sourcing, multi-sourcing, selective-sourcing, total-sourcing, in-sourcing, offshore outsourcing
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