A Strategy for Evaluating Web-Based Discretionary Decision Support Systems

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Hall, Maria Jean Johnstone, Stranieri, Andrew and Zeleznikow, John ORCID: 0000-0002-8786-2644 (2002) A Strategy for Evaluating Web-Based Discretionary Decision Support Systems. In: Advances in databases and information systems : 6th East European Conference , ADBIS, 2002, Bratislava, Slovakia, September 8-11, 2002, Proceedings. Manolopoulos, Yannis and Návrat, Pavol, eds. Lecture Notes in Computer Science (2435). Springer, New York, pp. 108-120.


The World Wide Web facilitates user access to knowledge-based decision support systems. Such web-enabled systems can provide users with advice about how decision-makers exercise discretion. GetAid, developed using the web-based shell environment WebShell, is an example of a web-based decision support system operating in a discretionary legal domain. This paper presents the Context, Criteria, Contingency evaluation framework for knowledge- based systems, general in design but geared towards the evaluation of legal knowledge-based systems. Central to this framework is a hierarchical model of evaluation criteria arranged in four quadrants: verification and validation, user credibility, technical infrastructure and the impact of the system upon its environment. This framework frames an evaluation both in terms of the context of use of the system and the context of its evaluation and includes guidelines for the selection of appropriate evaluation criteria under differing contingencies. A case study is presented describing the use of this evaluation framework in planning the evaluation of the web-deployed GetAid system.

Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/10677
Official URL http://citeseerx.ist.psu.edu/viewdoc/download?doi=...
ISBN 9783540441380
Subjects Historical > RFCD Classification > 280000 Information, Computing and Communication Sciences
Historical > FOR Classification > 0801 Artificial Intelligence and Image Processing
Historical > FOR Classification > 0803 Computer Software
Historical > FOR Classification > 1801 Law
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords ResPubID12238, C, C, C evaluation framework, context, criteria, contingency, web-based shell environment, WebShell, Knowledge, relational database, argument tree, decision tree, legal knowledge-based system, World Wide Web
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