Keeping the Peace? Towards Evaluation of the Role of Online Support and Counseling in Avoiding Family Dispute Resolution

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Augar, Naomi and Zeleznikow, John (2012) Keeping the Peace? Towards Evaluation of the Role of Online Support and Counseling in Avoiding Family Dispute Resolution. In: Group Decision and Negotiation 2012 : Proceedings. Almeida, Adiel Teixeira de, Morais, Danielle Costa and Daher, Suzana de Franca Dantas, eds. Federal University of Pernambuco, Recife, Pernambuco, Brazil, pp. 186-195.

Abstract

Participation in online support and counseling constitutes an essential but overlooked second step in the Lodder-Zeleznikow (2010) model of online dispute resolution; dialogue techniques. This paper highlights the potential role that online support and counseling can play in avoidimg extreme family conflict and potential litigation. It identifies key considerations and approaches for those developing, enhancing and evaluating online support and counseling sites in the future. The goal of this research is to assist Relationships Australia Victoria to construct online support and counseling services for men who have lost day-to day contact with their children and have diminished social networks. -- GDN conference held: Recife, Pernambuco, Brazil, 20-24 May 2012.

Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/10704
Official URL http://www.cdsid.org.br/gdn2012/proceedings.php
ISBN 9788541500364
Subjects Historical > FOR Classification > 0806 Information Systems
Historical > FOR Classification > 1801 Law
Historical > SEO Classification > 9404 Justice and the Law
Current > Division/Research > Graduate School of Business
Keywords ResPubID26385, mediation, web sites, Internet, social support, negotiation support systems, children, fathers, families, Victoria, Australia, help-lines, call-centres
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