Internal and external factors impacting in e-government maturity: a local government case study

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Shackleton, Peter, Fisher, Julie and Dawson, Linda (2004) Internal and external factors impacting in e-government maturity: a local government case study. Journal of information technology cases and applications, 6 (4). pp. 36-50. ISSN 1522-8053


Changes in Australian government policy, demands for cost cutting and funding initiatives, and promoting the use of the Internet have resulted in Australian local governments considering electronic service provision. Funding to support local e-Govemment developments however has been modest with only limited uptake of e-Commerce amongst local government agencies. Unlike higher levels of government framing an e-Government strategy, local government has other pressures that impact on the direction it takes with electronic service delively. Research is needed to better understand the factors impacting on the move by local councils to electronic service delively. This paper presents the findings from an ethnographic case study describing the decision making and development process of one local council's move to e-Government, particularly electronic service delively, and highlights the factors that have influenced the decisions made to implement e-Government initiatives.

Item type Article
Subjects Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Historical > RFCD Classification > 290000 Engineering and Technology
Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Keywords local government, municipal councils, e-Government, e-Commerce, web, electronic service delivery
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