Significant developments and emerging issues in human resource management

Lucas, Rosemary and Deery, Margaret (2004) Significant developments and emerging issues in human resource management. Hospitality Management, 23 (5). pp. 459-472. ISSN 0278-4319


A review of over 100 papers concerned with human resource management (HRM) in five leading hospitality journals during 2002 and 2003, finds that the research agenda mirrors what is seen in mainstream HR research and theory, focusing around general HRM, employee resourcing, employee development and employee relations. Given that some mainstream HR academics have ‘highjacked’ topics such as emotional labour, emotional intelligence and HRM in service work as new and innovative, hospitality researchers need to reclaim their territory, push forward the boundaries of theory making and propose theory that is hospitality specific, relevant and useful.

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Item type Article
DOI 10.1016/j.ijhm.2004.10.005
Official URL
Subjects Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Historical > Faculty/School/Research Centre/Department > Centre for Tourism and Services Research (CTSR)
Keywords human resource management, hospitality and tourism management, current research, academic journals
Citations in Scopus 72 - View on Scopus
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