A Process-Based Assessment of Organisations

Kiraka, Ruth and Manning, Karen (2003) A Process-Based Assessment of Organisations. Working Paper. Victoria University, Melbourne, Australia.


The argument presented in this paper is that a process-based view is useful for identifying good management practices because of its holistic multi-dimensional view of organisations. This view involves identifying both the external and internal organisational factors affecting processes. With regard to the external environment two forces driving processes are discussed: (1) processes involve responding to the environmental influences; (2) processes focus on stakeholder satisfaction. On the internal environment, the relationship between processes and the internal environment is two-fold: (1) processes drive or are driven by the strategy of the organisation; (2) processes determine or should determine organisational structure. The theoretical model developed provides a useful tool for managers to consider in their thinking about and planning for the future of their organisations.

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Item type Monograph (Working Paper)
URI https://vuir.vu.edu.au/id/eprint/147
DOI 10
Subjects Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords assessment; organisations; good management practice; organisational factors; internal environment; external environment
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