Building negotiation decision support systems by integrating game theory and heuristics

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Zeleznikow, John ORCID: 0000-0002-8786-2644 and Bellucci, Emilia (2004) Building negotiation decision support systems by integrating game theory and heuristics. In: Decision support in an uncertain and complex world : proceedings of the 2004 IFIP WG8.3 International Conference on Decision Support Systems DSS2004. Mereth, Rob, ed. Monash University, Caulfield East, Vic., pp. 872-880.


Negotiation is considered in general very context sensitive. Since our research laboratory has successfully developed decision support systems in Australian Family Law, we have used our domain expertise to construct a variety of Family Law negotiation support systems. Family_Winner uses point allocation and heuristics to advise upon structuring the mediation process and provides solutions based on trade-off and compensation strategies. Heuristic utility functions were developed from cases supplied to us by the Australian Institute of Family Studies. Family_Winner operates best when it is possible to allocate points to issues, and creative decision-making is not required. Whilst conducting an evaluation of the Family_Winner system, we observed that Family_Winner, in focusing upon providing advice with regard to bargaining, had neglected considering issues of justice. In a domain such as Family Law, issues of justice are of paramount concern. This indicates that use of negotiation support systems should be limited to domains in which principles of equity do not conflict with user satisfaction. When Family_Winner was used in a variety of other negotiation domains (international disputes, enterprise bargaining and company mergers) the advice offered strongly resembled the eventual negotiated outcome.

Item type Book Section
ISBN 0732622697
Subjects Historical > RFCD Classification > 280000 Information, Computing and Communication Sciences
Historical > FOR Classification > 0806 Information Systems
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords ResPubID6864, ResPubID12236, decision support systems, litigation, negotiation
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