The Internet and Firm Performance in Large Organisations: Towards a Model

Foley, Patrick and Samson, Danny (2003) The Internet and Firm Performance in Large Organisations: Towards a Model. Working Paper. Victoria University, Melbourne, Australia.


The Internet has provided an opportunity for innovation in the ways firms organise internal functions and relationships with customers and suppliers. This study using 281 large Australian organisations examined why some companies were more successful in enhancing their competitive advantage with the adoption of Internet-enabled business practices (IBP) than others. It found that IBP adoption was associated with employee productivity and market share growth. A full range of IBPs were also associated via complementary assets with higher return on assets (ROA) though a more customer-centric approach was directly related to ROA. A model explaining this relationship was developed and tested.

Dimensions Badge

Altmetric Badge

Item type Monograph (Working Paper)
DOI 19
Subjects Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords competitive advantage; complementary assets; innovation; internet
Download/View statistics View download statistics for this item

Search Google Scholar

Repository staff login