The perception of Australian hosts by Japanese tourists

Langowoj, Ivetta (1990) The perception of Australian hosts by Japanese tourists. Coursework Master thesis, Footscray Institute of Technology.


An extensive literature in psychology of tourism and other related disciplines indicates that previous studies oriented toward tourist-host contact have concentrated on the effect of tourists' presence on hosts' communities (economic, social, environmental impacts). Only a few studies have been concerned with the influence of hosts' communities on tourists, particularly in shaping tourists' reactions to hosts' communities and the destination visited. There is limited scientific attempt to measure the influence of Australian hosts on Japanese tourists (perception, satisfaction, dissatisfaction). There does not seem to be an instrument for the assessment of Japanese tourists ' perception of their Australian hosts either. The aim of this study was to clarify problems related to Japanese tourists-Australian hosts contact with particular reference to interpersonal relationships and to identify the degree of satisfaction experienced by Japanese tourists with Australian hosts and service provided.

Additional Information

Master in Tourism Development

Item type Thesis (Coursework Master thesis)
Subjects Historical > FOR Classification > 1506 Tourism
Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Keywords Japanese tourists, Australians, customer satisfaction, tourism, tourist reactions, tourist perceptions, hospitality, holiday experiences
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