Managing workplace conflict: alternative dispute resolution in Australia

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Van Gramberg, Bernadine (2005) Managing workplace conflict: alternative dispute resolution in Australia. The Federation Press, Annandale, N.S.W.


This book critically analyses Alternative Dispute Resolution (ADR) in Australia. It includes coverage of: various ADR techniques and the roles played by ADR practitioners in workplace conflict; the need for workplace grievance policies and the forms these can take; the suitability of ADR for various types of disputes; three case studies where ADR was utilised in workplace conflict and the experiences of both the human resource consultant and their clients. Contents includes: - Consulting in conflict: birth of a profession - Debates and controversies in workplace ADR - The processes and models of ADR - Designing fair dispute resolution procedures - Consulting in conflict - The dilemmas of consulting in conflict - Case studies in ADR - The implications of the growth of workplace ADR

Item type Book
ISBN 1862875774, 9781862875777
Subjects Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords ResPubID11618. mediation and conciliation, conflict management, dispute resolution (Law), labor laws and legislation, Australia
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