Using the hotel customer complaint management knowledge concept to handle customer complaints

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Zhang, Wusheng, King, Brian and Zeleznikow, John (2007) Using the hotel customer complaint management knowledge concept to handle customer complaints. In: Connecting Destinations. International Federation for IT and Travel and Tourism, pp. 69-79.

Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/17
ISBN 9780955327629
Subjects Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Historical > SEO Classification > 970114 Expanding Knowledge in Economics
Keywords ResPubID: 13001, ResPubID13941
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