Total Quality Service at the Victoria University of Technology Library

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Parker, Doreen (1995) Total Quality Service at the Victoria University of Technology Library. In: Teaching Matters Symposium, Victoria University, 1995, Victoria University.

Abstract

The Victoria University of Technology Library has implementedantal Quality Service (TQS) Program. The initial client market research, strat- egy, formulation and staff training have been completed, process improve- ment procedures established and mechanisms for measuring the success of the program identified. A methodology based on the work of Karl Albrecht and developed further by the project consultants, Austin Thompson and Associates, has been used. The project has been successfil in identifying Library priorities and involving staff in an ongoing planning and quality improvement process.

Additional Information

Published as Doreen Parker, Total Quality Service at the Victoria University of Technology Library, Australian Academic and Research Libraries 26(1) March 1995 pp 25-32
Item type Conference or Workshop Item (Paper)
URI https://vuir.vu.edu.au/id/eprint/206
Subjects Historical > RFCD Classification > 400000 Journalism, Librarianship and Curatorial Studies
Historical > FOR Classification > 0807 Library and Information Studies
Current > Division/Research > Library
Keywords total quality service; Victoria University; library priorities; improvement process
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