Emotional intelligence and adaptability - Service encounters between casino hosts and premium players

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Prentice, Catherine and King, Brian (2013) Emotional intelligence and adaptability - Service encounters between casino hosts and premium players. International Journal of Hospitality Management, 32. pp. 287-294. ISSN 0278-4319

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/23129
DOI https://doi.org/10.1016/j.ijhm.2012.06.004
Official URL http://www.sciencedirect.com/science/article/pii/S...
Subjects Historical > FOR Classification > 1504 Services
Historical > Faculty/School/Research Centre/Department > College of Business
Keywords ResPubID25855, casino industry, premium player, casino hosts, adaptability, emotional intelligence, service performance
Citations in Scopus 14 - View on Scopus
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