Developing customer-focused public sector reward schemes: Evidence from the Botswana government's performance-based reward system (PBRS)

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Kealesitse, Botshabelo, O'Mahony, Barry G, Lloyd-Walker, Beverley and Polonsky, Michael Jay (2013) Developing customer-focused public sector reward schemes: Evidence from the Botswana government's performance-based reward system (PBRS). International Journal of Public Sector Management, 26 (1). pp. 33-55. ISSN 0951-3558

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/23393
DOI https://doi.org/10.1108/09513551311293426
Official URL http://www.emeraldinsight.com/journals.htm?article...
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords ResPubID25561, Botswana, Customer services quality, Performance management, Performance measurement (quality), Public sector management, Service delivery
Citations in Scopus 6 - View on Scopus
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