Ahsan, Kamrul (2012) Car recalls: a problem unique to Toyota or for all car makers? In: Proceedings of the 2012 International Conference on Industrial Engineering and Operations Management Istanbul, Turkey, July 3 – 6, 2012. Industrial Engineering and Operations Management Society, Instanbul, Turkey, pp. 2027-2036.

Abstract

Often automobile recalls are drawing media and public attention. Influenced by Toyota’s recent automobile recalls 2009 - 2010 this research conducts an empirical study on historical car recalls. The research uses secondary data from recall websites maintained by public and private organizations. For different car model year and manufacturer the study look sat frequency of recalls, recorded customer complaints, and yearly sales data. Analysis shows recalls are a common event with the majority of recalls initiated by only a few car makers. Though car makers use many eye catching and popular quality and customer care slogans and programs, many popular car makers still face valid customer complaints and consequently face many unwanted recalls. This study identifies that most recalls occur during the first five years of the car model year. This preliminary study of automobile recalls can be further extended at a later stage to identify key causes of recall. --3rd International Conference on Industrial Engineering and Operations Management (IEOM 2012)

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