Trend analysis of car recalls: evidence from the US market

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Ahsan, Kamrul (2013) Trend analysis of car recalls: evidence from the US market. International Journal of Managing Value and Supply Chains, 4 (4). pp. 1-16. ISSN 2230-7966 (print) 0976-979X (online)

Abstract

Influenced by Toyota’s recent automobile recalls 2009-2010, and highlighting the importance of recalls research, this study conducts a car recalls trend analysis for the US market that is a first of its kind. The research uses secondary data from recall websites maintained by public and private organizations. The study shows recalls are a common event with the majority of recalls initiated by only a few car makers. Though car makers use many eye catching and popular quality and customer care slogans and programs, many popular car makers still face valid customer complaints and consequently face many unwanted recalls. Results of automobile recall trends analysis will be beneficial for car makers, government authorities who deal with recalls, insurance companies, and researchers.

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/24475
DOI https://doi.org/10.5121/ijmvsc.2013.4401
Official URL http://airccse.org/journal/mvsc/papers/4413ijmvsc0...
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > College of Business
Keywords automotive recalls, product recalls, reverse logistics, closed loop supply chain, cars, products, trends, United States, American car industry, supply chains
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