Monitoring healthcare performance by analytic hierarchy process: a developing-country perspective

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Ahsan, Kamrul and Bartlema, J (2004) Monitoring healthcare performance by analytic hierarchy process: a developing-country perspective. International Transactions In Operational Research, 11 (4). pp. 465-478. ISSN 0969-6016 (print) 1475-3995 (online)


The formulation and solution of multi-criteria healthcare decision problems is of critical importance to the health and socio-economic betterment of developing countries. The study shows how the multi-criteria decision-making method could facilitate implementation of healthcare performance analysis, especially for the public healthcare system of Bangladesh, which operates mainly through thana health complexes (THCs). We include outreach services and rural facilities together with ongoing THC activities, and analyze their relative performance. The methodology uses a phase of the Delphi method and of the analytic hierarchy process (AHP) approach. The outcome of Delphi is used as input for the hierarchical processing procedure in AHP and determines performance order of the healthcare activities. Results from AHP are discussed for implementation in decision-making and the managerial policymaking process, towards improvement of overall healthcare performance.

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Item type Article
DOI 10.1111/j.1475-3995.2004.00470.x
Official URL
Subjects Historical > FOR Classification > 1117 Public Health and Health Services
Historical > Faculty/School/Research Centre/Department > College of Business
Keywords healthcare planning, operations research practice, Bangladesh, health information systems, decision-making systems
Citations in Scopus 28 - View on Scopus
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