Hawking, Paul, Stein, Andrew and Foster, Susan (2004) e-HR and employee self service: a case study of a Victorian public sector organisation. Issues in Informing Science and Information Technology, 1. pp. 1017-1026. ISSN 1547-5840 (print) 1547-5867 (online)

Abstract

The application of the internet to the Human Resource function (e-HR) combines two elements: one is the use of electronic media whilst the other is the active participation of employees in the process. These two elements drive the technology that helps organisations lower administration costs, improve employee communication and satisfaction, provide real time access to information while at the same time reducing processing time. This technology holds out the promise of challenging the past role of HR as one of payroll processing and manual administrative processes to one where cost efficiencies can be gained, enabling more time and energy to be devoted to strategic business issues. The relative quick gains with low associated risk have prompted many Australian companies to realise what can be achieved through the implementation of a business to employee (B2E) model. Employee Self Service (ESS), a solution based on the B2E model en- ables employees to access the corporate human resource information system 24x7. This paper adopts a case study approach with a view to investigating the benefits and associated issues obtained from an implementation of an ESS in an Australian public sector organisation. --InSITE 2004, held Rockhampton, Queensland, 25-28 June 2004

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