A B2E solution: change management perspectives

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Hawking, Paul, Foster, Susan and Stein, Andrew (2004) A B2E solution: change management perspectives. In: e-Business innovation and change management. Singh, Mohini and Waddell, Dianne, eds. Idea Group, Hershey, Pennsylvania, pp. 120-136.


This chapter looks at the evolving nature of enterprise resource planning systems and how companies are using these systems to support the implementation of a business-to-employee (B2E) solution. In recent times there has been a plethora of research associated with the impact and implications of e-commerce/e-business. Much of this research has focused on the various business models such as business-to-business and business- to-consumer with the importance of developing customer and partner relationships being espoused. However, there has been little attention paid to the potential of business-to-employee systems, and the role the Internet can play in improving business-to-employee relationships. This chapter looks at the emerging B2E model and uses Australian case studies to look at the change management issues associated with employee self- service applications.

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Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/24755
DOI 10.4018/978-1-59140-138-4.ch008
Official URL http://www.igi-global.com/chapter/b2e-solution-cha...
ISBN 9781591401384 (print) 9781591401391 (online)
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > College of Business
Keywords business-to-business, ERP, enterprise resource planning system, business information systems, SAP, change management, e-business
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