Australian ERP systems benchmarks

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Hawking, Paul, Stein, Andrew and Foster, Susan (2006) Australian ERP systems benchmarks. In: Proceedings of the 17th Australasian Conference on Information Systems, Adelaide Convention Centre, 6th-8th December 2006 : thought leadership in IS. Spencer, S and Jenkins, A, eds. Australasian Conference on Information Systems, Sydney.


Many companies have implemented enterprise resource planning systems to support their various business processes. These companies are now trying to manage the performance of this information technology infrastructure in terms of usage, support and maintenance. An important part of this process is the identification of appropriate performance measurements. This paper reports on a study which captured data from SAP Australian customers and establishes a number of benchmarks for Total Cost of Ownership and resource allocation for the usage, support and maintenance of SAP solutions. --ACIS 2006

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paper 1

Item type Book Section
Official URL
ISBN 9780975841716
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords benchmarking, enterprise resource planning systems, SAP, total cost of ownership, business information systems, ERP solutions, maintenance, support, usage, Australia
Citations in Scopus 0 - View on Scopus
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