Change management the forgotten critical success factor in enterprise wide system implementations

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Foster, Susan, Hawking, Paul and Stein, Andrew (2004) Change management the forgotten critical success factor in enterprise wide system implementations. In: Proceedings, Australasian Conference on Information Systems : 15th annual ACIS Conference, Hobart, Tasmania, December 1-3, 2004. Australasian Conference on Information Systems, Hobart, Tasmania.


Enterprise Resource Planning (ERP) systems have become an essential information systems infrastructure for large organisations. However ERP implementations are complex and fraught with problems. Similar to other information system projects many of these problems are not technological but rather human related. The impact of people issues on ERP implementations are often underestimated or overlooked. Effective change management strategies would address many of these issues. This research looks into the change management practices of Australian companies and identifies the main success factors and barriers associated with effective management strategies in ERP implementations. --ACIS 2004

Additional Information

paper 31

Item type Book Section
Official URL
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords enterprise resource planning systems, business information systems, critical success factors, barriers, benefits, implementation issues, change management, resistance to change, organisational culture
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