Revisiting ERP systems: benefit realisation

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Hawking, Paul, Stein, Andrew and Foster, Susan (2004) Revisiting ERP systems: benefit realisation. In: Proceedings of the 37th Annual Hawaii International Conference on System Sciences, 2004. Sprague, Ralph H, ed. IEEE Computer Society, Los Alamitos, California.


Many companies initially implemented their ERP systems to solve Y2K and disparate systems issues. These same companies are now looking at a how to strategically leverage their investment in these systems through the implementation "second wave" functionality. This paper identifies the expected and actual benefits of "second wave" implementations. In addition it identifies barriers, which limit the benefit realization. The findings reinforce that ERP implementations are people focused projects which rely heavily on change management for success. --Conference held: Big Island, Hawaii, 5-8 January, 2004

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Item type Book Section
DOI 10.1109/HICSS.2004.1265554
Official URL
ISBN 0769520561
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords enterprise resource planning, investment, management of change, strategic planning, ERP systems, benefit realisation, change management, asset management, Australia, companies, computer aided manufacturing, financial management, business information systems, investments, manufacturing industries, marketing, sales
Citations in Scopus 65 - View on Scopus
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