Developing a knowledge enabled customer complaint management model

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Zhang, Wusheng, Zeleznikow, John and King, Brian (2007) Developing a knowledge enabled customer complaint management model. In: CAUTHE 2007 Tourism : Past Achievements, Future Challenges. McDonnell, Ian, Grabowski, Simone and March, Roger, eds. University of Technology, Sydney, Sydney, N.S.W., pp. 1159-1168.

Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/25
ISBN 9780646469980
Subjects Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Historical > SEO Classification > 970114 Expanding Knowledge in Economics
Keywords ResPubID: 13006, ResPubID13937, complaint management, knowledge management, knowledge modelling, hotel industry, object-orientation
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