Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
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Prentice, Catherine and Chen, Po-Ju (2013) Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts. International Journal of Hospitality Management, 35. pp. 225-236. ISSN 0278-4319
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| Item type | Article |
| URI | https://vuir.vu.edu.au/id/eprint/25136 |
| DOI | 10.1016/j.ijhm.2013.06.007 |
| Official URL | http://www.sciencedirect.com/science/article/pii/S... |
| Subjects | Historical > FOR Classification > 1504 Services Historical > Faculty/School/Research Centre/Department > College of Business |
| Keywords | burnout, occupational commitment, emotional intelligence, emotional labour, organizational citizenship behaviour, task performance, moderation |
| Citations in Scopus | 56 - View on Scopus |
| Download/View statistics | View download statistics for this item |
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