Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

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Prentice, Catherine and Chen, Po-Ju (2013) Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts. International Journal of Hospitality Management, 35. pp. 225-236. ISSN 0278-4319

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/25136
DOI https://doi.org/10.1016/j.ijhm.2013.06.007
Official URL http://www.sciencedirect.com/science/article/pii/S...
Subjects Historical > FOR Classification > 1504 Services
Historical > Faculty/School/Research Centre/Department > College of Business
Keywords burnout, occupational commitment, emotional intelligence, emotional labour, organizational citizenship behaviour, task performance, moderation
Citations in Scopus 42 - View on Scopus
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