Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach

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Prentice, Catherine and King, Brian (2013) Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach. Journal of Business Research, 66 (9). pp. 1637-1643. ISSN 0148-2963

Abstract

Advancing Research Methods in Marketing

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/25140
DOI https://doi.org/10.1016/j.jbusres.2012.12.009
Official URL http://www.sciencedirect.com/science/article/pii/S...
Subjects Historical > FOR Classification > 1504 Services
Historical > Faculty/School/Research Centre/Department > College of Business
Keywords casino premium player, casino hosts, FFM of personality, five factor model of personality, emotional intelligence, adaptiveness, service performance
Citations in Scopus 21 - View on Scopus
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