Managing Organisations Through a Process-Based Perspective: Its Challenges and Benefits

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Kiraka, Ruth and Manning, Karen (2005) Managing Organisations Through a Process-Based Perspective: Its Challenges and Benefits. Knowledge and Process Management, 12 (4). pp. 288-298. ISSN 1092-4604


The argument presented in this paper is that a process-based view is useful for identifying good management practices because of its holistic multidimensional view of organisations. A process-based view involves identifying both the external and internal factors of the organisation's environment that affect processes. With regard to the external environment two forces driving processes are discussed: (1) processes involve responding to the macro- and task-environment influences; (2) processes focus on stakeholder satisfaction. With respect to the internal environment, the relationship between processes and the internal environment is twofold: (1) processes drive or are driven by the strategy of the organisation; (2) processes determine or should determine organisational structure. The theoretical model developed provides a useful tool for managers to consider in their thinking about and planning for their organisations.

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Item type Article
DOI 10.1002/kpm.238
Official URL
Subjects Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Historical > FOR Classification > 1503 Business and Management
Keywords ResPubID8514; management practices, organisation's environment, strategic management
Citations in Scopus 24 - View on Scopus
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