Developing an Online Dispute Resolution Environment: Dialogue Tools and Negotiation Systems in a Three Step Model

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Lodder, Arno R and Zeleznikow, John (2005) Developing an Online Dispute Resolution Environment: Dialogue Tools and Negotiation Systems in a Three Step Model. Harvard Negotiation Law Review, 10. pp. 287-338. ISSN 1556-0546

Abstract

The paper describes a new three-step model for dispute resolution which organizations now use in the United Kingdom, Netherlands and Australia.

Item type Article
URI http://vuir.vu.edu.au/id/eprint/2806
Official URL http://heinonline.org/HOL/Page?handle=hein.journal...
Subjects Current > FOR Classification > 1801 Law
Historical > Faculty/School/Research Centre/Department > School of Law
Keywords ResPubID8614, online, dispute, resolution, ODR, negotiation
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