Environmental Considerations in Customer Complaint Knowledge Management in Hotels

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Zhang, Wusheng, King, Brian and Zeleznikow, John (2008) Environmental Considerations in Customer Complaint Knowledge Management in Hotels. In: The New 21st Century Workplace. Heidelberg Press, pp. 37-45.

Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/287
ISBN 9781920889340
Subjects Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Historical > FOR Classification > 1506 Tourism
Historical > SEO Classification > 9003 Tourism
Keywords ResPubID: 15158, ResPubID15445
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