Customer Citizenship Behaviours Directed at Service Personnel: What the Experts have to Say

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Garma, Romana ORCID: 0000-0002-4887-6680 and Bove, L (2009) Customer Citizenship Behaviours Directed at Service Personnel: What the Experts have to Say. In: Australian and New Zealand Marketing Academy (ANZMAC) Conference 2009: Sustainable Management and Marketing, 30 November 2009-02 December 2009, Crown Promenade, Melbourne, Australia.

Item type Conference or Workshop Item (Paper)
URI https://vuir.vu.edu.au/id/eprint/28781
Official URL http://www.duplication.net.au/ANZMAC09/Menu.html
ISBN 1863081585
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > College of Business
Keywords face validity; customer satisfaction; quality service; job satisfaction; scale development
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