Bali Mahomed, Anuar Shah (2015) Examining email usage among non-academic staff in public and private Malaysian Universities. PhD thesis, Victoria University.

Abstract

The expansion of information and communication technology (ICT) has been championed as a significant step in improving coordination and logistical ease for greater productivity in workplaces around the world. The Malaysian government has made extensive investment in the expansion of ICT and email usage in workplaces, particularly in the Higher Education Institutions in the country, which are expected to be at the forefront of technological change and knowledge innovation. The levels of ICT as well as email usage have still not reached their optimum level, particularly in public universities, which have been shown to be lagging behind private universities in these matters. As a result, this thesis seeks to examine the role of perceptual attitudes and cultural factors correlated with the adoption of email by non-academic staff in public and private universities. The thesis examines constructs of perceived ease of use and perceived usefulness (derived from Davis’ Technology Acceptance Model) mediated by dimensions of national and organisational culture (derived from Hofstede’s framework) in relation to email usage.

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