Evaluation of the service quality of container ports by importance-performance analysis

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Lee, Taewoo and Hu, Kai-Chieh (2012) Evaluation of the service quality of container ports by importance-performance analysis. International Journal of Shipping and Transport Logistics, 4 (3). 197 - 197. ISSN 1756-6517

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/31946
DOI 10.1504/IJSTL.2012.047479
Official URL http://www.inderscienceonline.com/doi/full/10.1504...
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > FOR Classification > 1507 Transportation and Freight Services
Historical > Faculty/School/Research Centre/Department > College of Business
Historical > Faculty/School/Research Centre/Department > Institute for Logistics and Supply Chain Management (ILSCM)
Keywords importance-performance analysis; port service quality; Kano two-dimensional quality model; eISSN: 1756-6525
Citations in Scopus 26 - View on Scopus
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