Evaluation of the service quality of container ports by importance-performance analysis
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Lee, Taewoo and Hu, KC (2012) Evaluation of the service quality of container ports by importance-performance analysis. International Journal of Shipping and Transport Logistics, 4 (3). 197 - 197. ISSN 1756-6517
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| Item type | Article |
| URI | https://vuir.vu.edu.au/id/eprint/31946 |
| DOI | https://doi.org/10.1504/IJSTL.2012.047479 |
| Official URL | http://www.inderscienceonline.com/doi/full/10.1504... |
| Subjects | Historical > FOR Classification > 1503 Business and Management Historical > FOR Classification > 1507 Transportation and Freight Services Historical > Faculty/School/Research Centre/Department > College of Business Historical > Faculty/School/Research Centre/Department > Institute for Logistics and Supply Chain Management (ILSCM) |
| Keywords | importance-performance analysis; port service quality; Kano two-dimensional quality model; eISSN: 1756-6525 |
| Citations in Scopus | 26 - View on Scopus |
| Download/View statistics | View download statistics for this item |
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