Object oriented approach in managing customer complaint knowledge

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Zhang, Wusheng, Zeleznikow, John, King, Brian and Kim, Mik (2006) Object oriented approach in managing customer complaint knowledge. In: Proceedings of the Annual International Society of Tourism and Travel Educators Conference. International Society of Travel and Tourism Educators, Las Vegas, USA, pp. 286-298.

Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/32
Subjects Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Keywords ResPubID: 11119
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