Beyond the ceiling effect: using a mixed methods approach to measure patient satisfaction

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Andrew, Sharon ORCID: 0000-0001-5019-2782, Salamonson, Y, Everett, B, Halcomb, EJ and Davidson, PM (2011) Beyond the ceiling effect: using a mixed methods approach to measure patient satisfaction. International Journal of Multiple Research Approaches, 5 (1). 52 - 63. ISSN 1834-0806

Item type Article
URI https://vuir.vu.edu.au/id/eprint/32155
Official URL http://www.tandfonline.com/doi/abs/10.5172/mra.201...
Subjects Historical > FOR Classification > 1110 Nursing
Historical > FOR Classification > 1117 Public Health and Health Services
Current > Division/Research > College of Health and Biomedicine
Keywords research methods; nursing care; patients; quality; safety; quantitative research; qualitative research; hospitals; New South Wales
Citations in Scopus 26 - View on Scopus
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