Analyzing changes in hotel customers’ expectations by trip mode
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Liu, Shaowu, Law, Rob 
ORCID: 0000-0001-7199-3757, Rong, Jia ORCID: 0000-0002-9462-3924, Li, Gang ORCID: 0000-0003-1583-641X and Hall, John
(2013)
Analyzing changes in hotel customers’ expectations by trip mode.
International Journal of Hospitality Management, 34.
359 - 371.
ISSN 0278-4319
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| Item type | Article |
| URI | https://vuir.vu.edu.au/id/eprint/33801 |
| DOI | 10.1016/j.ijhm.2012.11.011 |
| Official URL | http://www.sciencedirect.com/science/article/pii/S... |
| Subjects | Historical > FOR Classification > 0801 Artificial Intelligence and Image Processing Historical > FOR Classification > 1506 Tourism Historical > Faculty/School/Research Centre/Department > School of International Business Current > Division/Research > College of Science and Engineering |
| Keywords | data mining; analysing; eWOM; hotels; contrast targeted positive and negative association mining; CTR models; hospitality; travellers; tourism; tourists; customer satisfaction; sentiment mining |
| Citations in Scopus | 110 - View on Scopus |
| Download/View statistics | View download statistics for this item |
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