Analyzing changes in hotel customers’ expectations by trip mode

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Liu, S, Law, R, Rong, Jia ORCID: 0000-0002-9462-3924, Li, G and Hall, J (2013) Analyzing changes in hotel customers’ expectations by trip mode. International Journal of Hospitality Management, 34. 359 - 371. ISSN 0278-4319

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/33801
DOI https://doi.org/10.1016/j.ijhm.2012.11.011
Official URL http://www.sciencedirect.com/science/article/pii/S...
Subjects Historical > FOR Classification > 0801 Artificial Intelligence and Image Processing
Historical > FOR Classification > 1506 Tourism
Historical > Faculty/School/Research Centre/Department > School of International Business
Current > Division/Research > College of Science and Engineering
Keywords data mining; analysing; eWOM; hotels; contrast targeted positive and negative association mining; CTR models; hospitality; travellers; tourism; tourists; customer satisfaction; sentiment mining
Citations in Scopus 97 - View on Scopus
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