Adoption of Internet Technology by the Banking Industry in Oman: A Study Informed by the Australian Experience

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Al-Hajri, Salim and Tatnall, Arthur (2008) Adoption of Internet Technology by the Banking Industry in Oman: A Study Informed by the Australian Experience. Journal of Electronic Commerce in Organizations, 6 (3). pp. 20-36. ISSN 1539-2937


The banking industry in Oman is of major importance to Oman’s economy, yet Omani banks continue to conduct most of their transactions using traditional methods. A strong banking industry significantly supports economic development through efficient financial services, and their role in trying to achieve the objectives outlined by the Sultan of Oman will depend heavily on the industry’s capabilities. Omni banks will need to introduce change at both procedural and informational levels that includes moving from traditional distribution channel banking to electronic channel banking. This paper addresses the question: What are the enablers and the inhibitors of Internet technology adoption in the Omani banking industry compared with those in the Australian banking industry? The paper does not attempt a direct comparison of the banking industries in these two very different countries, but rather presents a discussion of Internet technology adoption in Oman, informed by the more mature Australian experience.

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Item type Article
DOI 10.4018/jeco.2008070102
Subjects Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Historical > SEO Classification > 8903 Information Services
Historical > FOR Classification > 0806 Information Systems
Historical > FOR Classification > 1502 Banking, Finance and Investment
Keywords ResPubID15739, banking IS, business/IT strategy alignment, business strategy, customer relations, e-business, electronic business, electronic infrastructure, internet adoption, internet infrastructure, internet security, internet trust, IT in developing countries, IT innovation, online banking
Citations in Scopus 12 - View on Scopus
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