Abedi, Fahimeh (2017) Universal standards for the concepts of fairness, trust and security in online dispute resolution in B2C e-disputes. PhD thesis, Victoria University.

Abstract

The Internet has created a global marketplace, where consumers can purchase goods and services. For online purchases, disputes can occur and are called electronic commerce disputes (e-disputes). The need for an appropriate jurisdiction for e-disputes has resulted in the development of Online Dispute Resolution (ODR), a mechanism for resolving these disputes through the internet. Currently, there is no universal agreement about the concepts of procedural fairness, trust and security in ODR systems, although these issues have been widely discussed in the field of Alternative Dispute Resolution (ADR). This research aimed to develop a set of standards, so that e-commerce users have faith in the fairness, security, and trust of ODR systems.

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