Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model

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Darbyshire, Paul (2008) Adding Value to SMEs in the Courier Industry by Adopting a Web-Based Service Delivery Model. Electronic Commerce in Organizations, 6 (4). pp. 47-76. ISSN 1539-2937

Abstract

This paper examines the roles of electronic commerce in assisting businesses to develop and maintain their business-to-consumer relations.

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/3587
DOI https://doi.org/10.4018/jeco.2008100104
Subjects Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Current > FOR Classification > 0806 Information Systems
Historical > SEO Classification > 8902 Computer Software and Services
Keywords ResPubID15749. electronic commerce, businesses, business-to-consumer relations (B2C), customer behaviour
Citations in Scopus 0 - View on Scopus
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