Voice User Interface Design for A Telephone Application Using VoiceXML

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Mecanovic, Daniel and Shi, Hao (2005) Voice User Interface Design for A Telephone Application Using VoiceXML. In: Web Technologies Research and Development - APWeb 2005: 7th Asia-Pacific Web Conference, March 29 - April 1, 2005, Shanghai, China.

Abstract

VoiceXML is a standard language for developing voice based applications. VoiceXML applications have more advantages over traditional Interactive Voice Response (IVR) systems because they can be used through any type of phones and also accessed via a computer. Voice User Interface (VUI) design is an integral part of developing any VoiceXML application. In this paper, the VUI for a VoiceXML ‘Cinema Service’ telephone application is designed and a number of experiments are undertaken to help the design of the VUI. The experiments focus on users’ navigation, memory and age group, and preferences. Conclusions are drawn based on the experiments for future design and development.

Additional Information

Conference website:
http://apweb05.csm.vu.edu.au/index.asp
Item type Conference or Workshop Item (Paper)
URI https://vuir.vu.edu.au/id/eprint/402
Official URL http://dx.doi.org/10.1007/978-3-540-31849-1_106
Subjects Historical > RFCD Classification > 370000 Studies in Human Society
Historical > RFCD Classification > 280000 Information, Computing and Communication Sciences
Keywords VoiceXML, Voice User Interface, Telephone Application, Usability
Citations in Scopus 3 - View on Scopus
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