The authors greatly appreciate the financial support from the Rail Manufacturing Cooperative Research Centre (funded jointly by participating rail organisations and the Australian Federal Government’s Business Cooperative Research Centres Program) through Project R3.3.3 – Reimagining the workforce: building smart, sustainable and safe public transport (Victorian Department of Transport and Victoria University). The authors also acknowledge the assistance provided by the Victorian Department of Transport in this study and the following people for their contributionsto the development of this project: Chris Eves, Stuart Thomson, Christopher Wong and Larry Jordon. We would also like to thank all the organisations and individuals who participated in this study for their contributions and generosity" - p. 2 of report