An Exploration of the Usability of a Learning Management System: A Case Study of a Victorian Prison

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Sabharwal, Renu (2020) An Exploration of the Usability of a Learning Management System: A Case Study of a Victorian Prison. Research Master thesis, Victoria University.


Updating knowledge and learning of new skill is an essential part of the formal cycle of training in the organisation. It is crucial too as it allows for the learners to be aware of the recent developments and to use evidence-based practice in practice, all employees must be regularly trained regarding the new updates, evidence and other important information that can help them discharge their duties adequately. Therefore, to streamline learning amongst employees the LMS (learning management system) is being implemented by organisations across the globe. The LMS originates from the e- Learning system that was in use in the past. However today LMS has already been deployed in colleges and universities and many organisations also use LMS to train their employees and even help them be updated regarding the latest requirements, policies, and procedures. Learning Management Systems (LMSs) are an essential medium for facilitating learning activities in organisations. They offer several features, functionalities and are used in different organisational settings. The proposed study will examine the factors of usability that support effectiveness and learnability of LMS in a Victorian prison. The second objective of the research is to identify the users’ perception of flexibility and acceptability of LMS. The research methodology comprises of four stages process that adopts Design science research method. A case study design aligning with the qualitative approach is used to explore the usability factors in Victorian Prison. Semi-structured and focus group questionnaire is developed for the Prison’s staff in which the perceived usefulness and level of acceptance are analysed in case of the workplace. Data collection methods comprise of the past systematic review, semi-structured interviews and focus groups while thematic analysis approach is used to analyse data with the help of NVIVO 11. The four factors of usability- effectiveness, learnability, flexibility, and acceptability have been explored to evaluate the LMS usability in Victorian Prison. The administrators, Correctional officers and Managers are the main participants to evaluate the current training system. The research identifies the barriers to LMS implementation as Lack of communication, lack of knowledge, lack of technical support, lack of flexibility and overloaded irrelevant information. These results feed into the development of the Learning Model with the help of the Learning Grid. The contribution to research knowledge includes the creation of learning DSR Model findings derived from Round A, B and C analysis processes. The study has provided some initial insights to other researchers to conduct more studies which will be useful to not only the prisons that are being studied but also to others here in Australia and globally as it could make training systems more effective. This study also makes recommendations to the business on improvements of their current LMS.

Additional Information

Master of Applied Research

Item type Thesis (Research Master thesis)
Subjects Historical > FOR Classification > 0806 Information Systems
Current > Division/Research > Institute for Sustainable Industries and Liveable Cities
Keywords learning management system; LMS; prison; Victoria; technology acceptance model; design science research
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