Organisational and group antecedents of work group service innovativeness

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Nsenduluka, Evaristo and Shee, Himanshu ORCID: 0000-0002-6990-154X (2009) Organisational and group antecedents of work group service innovativeness. Journal of Management and Organization, 15 (4). pp. 438-451. ISSN 1833-3672


This study examined the individual and combined effects of the organisational-level variables of climate and task design, and the group-level variables of group citizenship behaviour (GCB), market orientation, group self-efficacy (GSE), and group climate for innovation (GCI) on work group service innovativeness. Specifically, this study theorised that work group service innovativeness is a product of both organisational (organisational climate and task design) and work group (GCB, market orientation, and GSE) contexts. Drawing upon the theories and literature, six hypotheses were derived. Data were collected through a 64-item questionnaire using a 7-point Likert scale from four hotels in Melbourne, Australia. Results indicated that organisational climate, task design, GCB, group self-efficacy, and group climate for innovation were significant predictors of work group service innovativeness, while market orientation was not. Limitations, future directions, managerial and research implications are explored.

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Item type Article
DOI 10.1017/S1833367200002534
Official URL
Subjects Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Historical > FOR Classification > 1503 Business and Management
Historical > SEO Classification > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Keywords ResPubID17311, organizational climate, task design, group citizenship behaviour, market orientation, group self-efficacy, group climate for innovation, workgroup service innovativeness
Citations in Scopus 18 - View on Scopus
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