Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country

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Fiakpa, Ernest Afene, Nguyen, Thu-Huong and Armstrong, Anona ORCID: 0000-0002-2158-088X (2022) Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country. International Journal of Quality and Service Sciences, 14 (3). pp. 402-420. ISSN 1756-669X

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/45618
DOI 10.1108/IJQSS-09-2021-0127
Official URL https://www.emerald.com/insight/content/doi/10.110...
Subjects Current > FOR (2020) Classification > 4203 Health services and systems
Current > Division/Research > VU School of Business
Keywords general hospitals; Nigeria; health-care quality; service quality assessment; employee perception; patients perception
Citations in Scopus 0 - View on Scopus
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