Supply Chain Collaboration in Distributor-Dealer Network

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Saosaovaphak, Anuphak, Shee, Himanshu ORCID: 0000-0002-6990-154X and Sadler, Ian (2009) Supply Chain Collaboration in Distributor-Dealer Network. IIMB Management Review, 21 (2). pp. 128-139. ISSN 0979-3896


Non-coercive power, trust and exceptions handling positively impact on the collaborative efforts berween a distributor and dealers. Non-coercive power influences the level of trust and the effectiveness of exception handling. Human collaboration and e-collaboration enhance trust and the handling of exceptions. Such human collaboration is improved by the use of formal/informal meetings, telephones, and SMS. E-collaboration is enhanced using Web-based applications, e-mail, text based chat programmes, video conferences and Web-cameras.

Item type Article
Subjects Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Historical > FOR Classification > 1503 Business and Management
Historical > SEO Classification > 9104 Management and Productivity
Keywords ResPubID18779,e-supply networks, e-collaboration, digital technologies
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