An Evaluation of Satisfaction Levels Among Chinese Tourists in Vietnam

Truong, Thuy-Huong and King, Brian (2009) An Evaluation of Satisfaction Levels Among Chinese Tourists in Vietnam. International Journal of Tourism Research, 11 (6). pp. 521-535. ISSN 1099-2340

Abstract

This paper examines the extent to which Vietnam satisfi es the various destination attributes sought by Chinese tourists. The research investigates a number of variables, including socio-demographics and travel characteristics, and compares the importance that travellers attach to various destination attributes with their associated satisfaction with Vietnam’s various tourism products. By investigating the relationship between importance and satisfaction from the perspective of Chinese tourists, the paper makes a contribution to the literature. The fi ndings should provide Vietnamese service providers with insights into the perceptions and satisfaction levels of Chinese tourists.

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/4645
DOI https://doi.org/10.1002/jtr.726
Official URL http://onlinelibrary.wiley.com/doi/10.1002/jtr.726...
Subjects Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Historical > FOR Classification > 1506 Tourism
Historical > SEO Classification > 9003 Tourism
Keywords ResPubID17547, Vietnam, Chinese tourists, perceptions, satisfaction, destination loyalty
Citations in Scopus 56 - View on Scopus
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