Hospitality Small Family Business: Some Consequences of Informal Managerial Control on Nonfamily Employees
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Rosman, Dendy and Thomas, Keith 
ORCID: 0000-0002-5631-6376
(2022)
Hospitality Small Family Business: Some Consequences of Informal Managerial Control on Nonfamily Employees.
In: ICOTTS 21, 4 Nov 2021 - 6 Nov 2021, Colombia.
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| Item type | Conference or Workshop Item (Paper) |
| URI | https://vuir.vu.edu.au/id/eprint/47142 |
| DOI | 10.1007/978-981-19-1040-1_35 |
| Official URL | http://dx.doi.org/10.1007/978-981-19-1040-1_35 |
| ISBN | 9789811910395 (print) 9789811910401 (online) |
| Subjects | Current > FOR (2020) Classification > 3507 Strategy, management and organisational behaviour Current > Division/Research > VU School of Business |
| Keywords | family firm; nonfamily workers; customer service; restrictive control; capability control; relationship quality; affective commitment |
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