Customer acceptance of frontline social robots—Human-robot interaction as boundary condition

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Ding, Bin, Li, Y, Miah, Shah Jahan ORCID: 0000-0002-3783-8769 and Liu, Wei ORCID: 0000-0002-3044-9795 (2024) Customer acceptance of frontline social robots—Human-robot interaction as boundary condition. Technological Forecasting and Social Change, 199. ISSN 0040-1625

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/48180
DOI 10.1016/j.techfore.2023.123035
Official URL https://www.sciencedirect.com/science/article/pii/...
Subjects Current > FOR (2020) Classification > 4602 Artificial intelligence
Current > Division/Research > Institute for Sustainable Industries and Liveable Cities
Keywords service robots; emotional-social service; customer satisfaction; contact frequency; functionality; social-emotional capabilities
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