Supporting Multiple Identities in the Instant Messaging Virtual Community

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Tran, Minh Hong, Yang, Yun and Raikundalia, Gitesh K (2004) Supporting Multiple Identities in the Instant Messaging Virtual Community. In: OZCHI 2004, 22nd - 24th of November, 2004, Wollongong, Australia.


In recent years, Instant Messaging (IM) has become one of the most growing online communities, reaching millions of users at home and at work worldwide. As the community expands, assuming multiple identities (MID) becomes a common behaviour of the IM members. This paper reports our ongoing research on the support for MID. Our study used an online survey and face-to-face interviews to identify user needs in supporting MID in IM. The study has identified five themes including single nickname, multiple avatars, multiple statuses, boundary control and interoperability. Reflecting on these themes, we propose a model of MID support in IM.

Item type Conference or Workshop Item (Paper)
ISBN 1741280796
Subjects Historical > RFCD Classification > 280000 Information, Computing and Communication Sciences
Historical > FOR Classification > 0805 Distributed Computing
Historical > Faculty/School/Research Centre/Department > School of Engineering and Science
Keywords instant messaging ; multiple identities ; virtual community
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